Responsible Gaming

🤝Our Commitment to Safe Play

cbaij believes that gambling, when approached responsibly, can be an enjoyable form of entertainment. Our platform serves adult players aged 21 and above across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we take our duty of care toward every one of them seriously.

Gambling is never a reliable way to make money, and it should never be used to recover financial losses or debts. Every session on cbaij should be treated as entertainment with a predetermined budget — a leisure activity, just like going to a cricket match or watching a film.

We provide a comprehensive suite of responsible gaming tools to all registered players free of charge. These tools are available directly through your account and can be activated at any time. Using them is a sign of strength, not weakness — and cbaij strongly encourages every player to set their own boundaries before they start playing.

🔧Responsible Gaming Tools

The following tools are available to every registered cbaij player. Contact our support team to activate any of them at any time.

💳Deposit Limits Explained

A deposit limit is a pre-set ceiling on the amount of money you can add to your cbaij account within a chosen time frame. You may configure a daily limit, a weekly limit, or a monthly limit — or all three simultaneously. Once the limit is reached, no further deposits will be accepted until the period resets.

When you request a limit reduction, the change takes effect immediately. When you request a limit increase, a 7-day cooling-off period applies before the higher limit becomes active. This deliberate delay exists to prevent impulsive decisions made during a losing session from leading to larger losses. cbaij strongly recommends setting a deposit limit as one of the very first steps when you create your account.

⏰Session Time-Out

A session time-out temporarily suspends access to your cbaij account for a period of your choosing, ranging from a minimum of 24 hours up to a maximum of 6 weeks. During a time-out you cannot log in to your account, place bets, make deposits, or participate in any Platform activity. A time-out cannot be shortened or cancelled once it is active.

Time-outs are a valuable tool when you feel your gaming sessions are running too long, when you need a mental break from gambling, or when other life commitments require your full attention. cbaij recommends scheduling regular time-outs even when you do not feel your play is problematic — they are a healthy habit that keeps gambling in its proper place as a leisure activity.

🚧Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on cbaij for a defined extended period or permanently. It is the most powerful responsible gaming tool available on the Platform, and it is designed for players who believe their gambling has become or is becoming a serious problem.

To request self-exclusion, follow these steps. Our support team processes self-exclusion requests as a priority and will activate the exclusion within 24 hours of receiving your verified request.

1. 1

   Contact cbaij support via the email address displayed in the footer of this page.

2. 2

   State clearly that you are requesting self-exclusion and specify your preferred exclusion period (e.g. 6 months, 1 year, 5 years, or permanent).

3. 3

   Our support team will verify your identity using your registered mobile number or email address before processing the request.

4. 4

   Once confirmed, the self-exclusion will be applied within 24 hours. You will receive a confirmation message when it is active.

🔞Age Verification and 21+ Policy

cbaij operates exclusively for adults aged 21 and above. This is a firm and non-negotiable policy. Players must be 21 years or older to register an account, make deposits, place bets, or claim any bonus or promotion on the Platform. All new accounts are subject to age verification during the KYC process.

cbaij may request additional proof of age at any point during a player's account lifecycle. Any account where the registered player is found to be under the age of 21 will be closed immediately, all associated funds will be returned (where applicable), and any winnings generated will be voided. cbaij staff are trained to identify and escalate age-related concerns promptly.

⚠️Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise in yourself. The following signs may indicate that gambling is becoming harmful. If you identify with one or more of these, we strongly encourage you to use our responsible gaming tools or contact support.

• Gambling with money intended for essential expenses such as rent, food, utilities, or school fees.
• Borrowing money from family, friends, or financial institutions in order to fund gambling activity.
• Chasing losses — continuing to gamble in order to try to win back money that has already been lost.
• Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce the amount you gamble.
• Lying to family members or friends about the extent of your gambling activity or the money you have lost.
• Neglecting work, studies, family responsibilities, or social activities because of time spent gambling.
• Finding it difficult or impossible to stop gambling even when you want to, or repeatedly failing to stick to spending limits you set for yourself.

Recognising these signs early is important. The sooner responsible gaming tools are applied, the easier it is to regain control. cbaij is here to help — do not hesitate to reach out to our support team.

💡Tips for Healthy Gambling Habits

Whether you are a new player or an experienced one, the following habits help ensure gambling stays a positive part of your leisure time rather than a source of stress.

• Set a firm budget before you start each session and treat that amount as your entertainment cost — once it is gone, the session is over.
• Never gamble when you are feeling stressed, depressed, or emotionally upset. Negative emotional states impair decision-making and increase the risk of chasing losses.
• Take regular breaks during long sessions. Set a timer on your phone and step away from the screen every 30 to 45 minutes to give yourself a clear head.
• Balance gambling with other leisure activities. Cricket matches, family time, evenings in Dhaka with friends — gambling is one of many options, not the only one.
• Never try to win back money you have lost. Chasing losses is the single most common reason gambling transitions from entertainment to a problem.
• Use cbaij's account history feature to review your activity regularly. Seeing real numbers — actual amounts deposited and lost — keeps your perception grounded in reality.

🆘Getting Help and Support

If you believe gambling is becoming a problem for you or someone you know, please reach out for help. cbaij's support team is available to assist with activating responsible gaming tools, processing self-exclusion requests, or simply providing guidance. There is no judgment — seeking help is the right decision.

🛡️Protecting Vulnerable Players

cbaij takes additional care to protect players who may be in vulnerable circumstances, including those experiencing financial hardship, mental health difficulties, or grief. If our support team identifies indicators of vulnerability during any interaction, they are trained to offer responsible gaming resources and, where appropriate, to apply protective measures to the account proactively.

We also encourage family members and close friends of players who are concerned about a loved one's gambling behaviour to contact us. While privacy laws limit what we can share about another person's account, we can discuss the responsible gaming tools available and advise on how to raise concerns effectively. No one should face problem gambling alone — cbaij is committed to being part of the solution.